If they are making recommendations to their customers, tile distributors and retailers are always safest recommending tile fixers who are members of TTA.
One of the requirements included in the most recent revision of the main British Standard on tiling (BS 5385 Part 1: 2018) includes a clause relating to workmanship (Clause 7.1.3). This version of the Standard recognised for the first time that the installation of ceramic or natural stone tiling should be carried out with “efficient supervision and the employment of properly trained operatives, skilled to an appropriate level of competence, certified by a recognised authoritative body, eg. The Tile Association”.
This was a change that TTA had been lobbying for, which will help drive quality through the industry and protect TTA member fixers who are carrying out high quality work for their customers.
TTA recommends that all those involved in the direct sale of tiles, adhesives and grouts etc., to the end-user rather than to the tile installer, should make themselves aware of who are their local TTA-registered fixers, and be sure only to promote these fixers. Information on TTA-registered fixers in all parts of the UK is available on TTA’s website. Retailers should also provide details of several appropriately competence-certified tiling contractors, and should encourage consumers to seek multiple quotes, again from competence-certified installers and in any information provided, should include appropriate disclaimers.
It is worth noting that ceramic and natural stone tiling was the first sector of the construction industry in which a recommendation regarding competence-certified workmanship was incorporated into the relevant British Standard. This reflects the persistent lobbying on this subject carried out by TTA over the years.