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TTA Awards - Best E-Commerce Website or App Trimline Group

April 2019

2018 saw Trimline update its website, in order to streamline the user’s journey and improve navigation.  The full effects of these changes have been seen in an increase in sales, new web traffic and improved returning visitor traffic.

The company added a blog section to keep customers up-to-date and a price drop email feature, to inform people who sign up what products have dropped in price.  It also operates an auction and clearance site on the website, enabling site users to access great deals.

The company has launched a new loyalty scheme, T-Points. For every £1 spent with Trimline, customers will earn one T-Point. T-Points can be accumulated and redeemed online against a great number of gifts.

Trimline Group also operates an industry first service via WhatsApp to make it quick and easy for clients to contact them to track a delivery, ask a technical question or place an order.  This is in conjunction with a Live Chat service for a quick and easy way to contact the staff at Trimline.

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